How does it Works

We install a software agent on the server and on the workstation. This agent scans all the open ports, processes and services. Based on the results of the scan the default monitoring policies are applied. We have more than 350 alerts that we monitor according to server/workstation profile.

Using the local onsite Manager agent, Managed Workplace monitors all IP devices at a site. The local Onsite Manager sends alerts directly to our Service Center, which is then displayed on the Central Dashboard status screen for immediate attention and speedy resolution.

Using WMI, advanced SNMP and ICMP monitoring and alerting, we can gather such data as device heartbeat, Windows event logs, custom event logs, server performance counters, and SNMP MIB information. These key performance indicators include all servers, workstations, and network devices in the environment.

As we see alerts we implement the solution before they become any problem.  On top of this many tasks such temp file cleaning, antivirus update, windows updates and defragmentation are done on regular basis.